Key Updates:
- Improved Subscription Handling for Businesses (GKF-1518)
- Business subscriptions now remain active until the end of the billing month, even if canceled mid-month. If a new subscription is purchased within the same month, additional minutes are credited immediately, and the billing cycle resets to the new purchase date.
- Refunds for Unsuccessful Project Work (GKF-1517)
- We’ve introduced a new process for project jobs. If a technician determines that a project was not completed satisfactorily, both the customer and the technician can agree to issue a refund. In such cases, neither the technician nor Geeker will receive payment.
- Project Scope Field on Negotiation (GEEK-1551)
- New project scope field has been added for clearer negotiation during project conversions.
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- See it in action: Recording.
- Updated Chat Section on Meeting Screen (GEEK-1561)
- New chat messages have been added for better communication:
- Customers: “Welcome to Geeker! Please use this chat to share any details, files, or links related to your task.”
- New chat messages have been added for better communication:
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- Technicians: “Reminder: Keep all communications within the Geeker platform for security reasons. Avoid using personal emails, phone numbers, or external apps.”
- Technicians: “Reminder: Keep all communications within the Geeker platform for security reasons. Avoid using personal emails, phone numbers, or external apps.”
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Hotfixes:
- No Charges for APEX & Business Employees (GEEK-1567)
- A quick fix was applied to resolve issues with APEX and business employees notifications showing charges. Additional notifications related to project conversions will be addressed soon.
- Terminology Update on Customer Side (GEEK-1557)
- We’ve started updating terminology to enhance customer experience. The word “Tech” is now being replaced with “Geek” in most customer-facing communications (Part 1 of 2).