Last Updated: November 22, 2022
Inc. (“Geeker,” “we,”) collects, uses, and shares information about you. This
use our websites, mobile applications, and other online platforms or properties
(collectively, the “Platform”). Except
information collected on or through the Platform, and it does not apply to
information collected or obtained by or through any other means (including,
without limitation, information collected offline, in person, over the
telephone and/or by mail, or from third parties outside the Platform). Capitalized
terms used but not defined herein have the meanings ascribed thereto in the Terms
By “personal information,”
we mean information that uniquely identifies an individual, such as your name,
email address, or government-issued identification number (such as your
driver’s license number or social security number); your unique financial
information, such as your credit card number; and information that we link to
your unique identifier(s) or unique financial information. If information is
de-linked or de-identified, we do not consider it to be personal information.
For example, your postal address would not be personal information if it were
included in a list of addresses without names or other unique identifiers.
Business information (such as the name of a business or the business address or
phone number) is not personal information.
References to Geeker (or “we”) also
include companies providing services to Geeker, any parent, subsidiary or
affiliate of Geeker (collectively, “Affiliates”), and our business partners, to
the extent that such parties are collecting, using, or sharing personal
information collected by those companies only when they provide it to Geeker.
time to time. If we make changes, we will notify you by posting the updated
additional notice (such as adding a statement to our website or sending you an
to stay informed about our information practices and the choices available to
If you do not agree with the terms of
Give to Us
We collect information you provide
directly to us. For example, we collect your name, email address and other
information when you register for an account; make a service request or inquiry
(or, if you are a Service Provider, when you respond to a service request or
inquiry); make a purchase; request customer support; leave a review about your
experiences with Geeker, Service Providers or users; otherwise upload, link or
provide content that includes personal information; or subscribe to our
promotional marketing programs. If you are a Service Provider, we collect
government identification and other personal information necessary for
background, reference or other checks and we collect information about your
customers in connection with the services you provide to them through the
When you access or use the Platform or
when we send you emails, we and our advertisers may use tracking technologies
to automatically collect information about you. Please see our Cookie
Policy to learn more about these technologies,
how we use them, and how to manage or disable them. Automatically collected
information may be associated with your unique browser, device identifier or
Internet protocol (IP) address, but we do not consider it to be personal
information unless it is linked to your unique identifier(s).
Automatically collected information
- Log Information. We log information such
as IP address, access times, operating system, browser type and language,
Internet service provider (ISP), and the web page you visited before
navigating to our Platform. We collect information about your use of our website
and mobile applications, such as clicks, scrolls, features accessed,
access time and frequency, errors generated, performance data, storage
utilized, user settings and configurations.
- Usage and Session Information. We collect
usage information, such as how many visitors visit a specific page, how
long they stay, which links they click on, and how, when and how often
they order particular services, and session information, such as mouse
actions, pages visited, screen actions and other interaction patterns.
- Device Information. We collect
information about the computer or mobile device you use to access our Platform,
including the hardware model, operating system and version, unique device
identifiers and mobile network information.
- Location Data. If you are using a mobile device,
we may collect location data directly from your mobile device if your
device allows us to do so. In addition, your IP address may provide an
- Transaction Information. When you
purchase a product or service, whether from us or from a Service Provider,
we collect information about the transaction, such as the date, time and
duration of the service.
- Emails. When you receive emails from us,
we collect information about whether and when you opened the email,
whether you clicked on the images and links in the email, and whether your
computer or mobile device is capable of receiving HTML-based email.
Collected from Calls
When you call us, when we call you, or
when we connect calls between Consumers and Service Providers, including when
you provide virtual access to your computer or share your computer screen with
Service Providers through the Platform, we may monitor and/or record those
calls for quality assurance and customer satisfaction purposes. In those
jurisdictions where consent is required for a party to record a call, you consent
to us recording such calls. We treat the records of these calls, when linked to
your unique identifier(s), as personal information.
Collect from Affiliates and Third Parties
Our Affiliates may provide Geeker with
information they collect from their customers and business partners. For
example, if you purchase a product or service from an Affiliate, that company
may provide your information to Geeker to allow us to offer our services to you.
We may also obtain information from
other sources such as companies who partner with us to offer discounts,
promotions or Platform services to their customers or users. If you order a Tech
Service, we may collect information about you from the Service Provider who
fulfills the service request. Service Providers may collect and provide to us
personal information relating to you in connection with the services they
provide and may include it in a public posting or other user submission on the Platform.
Geeker also obtains personal
information from third party data providers and public sources. Geeker may
match the personal information you provide directly to us (for example, your
email address) with information obtained from other sources (such as your name,
telephone number, and mailing address).
When you interact or engage with us on
social media sites such as Facebook through posts, comments, questions and
other interactions, we may collect such publicly available information,
including profile information, to allow us to connect with you, or better
understand user reactions and issues. Once collected, this information may
remain with us even if you delete it from the social media site(s).
We may also aggregate (group) or
de-link/de-identify (anonymize) information. Aggregated, anonymized data is not
analyze usage of the Platform or for any other purpose. We may also share
aggregated and/or anonymized information with Affiliates and our and their
business partners. For example, based on the information we have obtained from
and about individuals, we may compile a list of addresses that we believe are
associated with an individual in need of a computer or software upgrade and
provide that list (without any unique identifiers for the individuals) to our
How We Use the
Information We Collect
In general, we use the information we
collect to operate our business, including:
- To provide, maintain, improve and
personalize the Platform and the services of our Affiliates.
- To analyze trends, administer our
websites, and track visitor navigations on our websites to understand what
visitors are looking for.
- To connect users with Service Providers and
other companies that receive or help fulfill requests and orders for technology-related
products and services.
- To process transactions, to provide and
improve customer service, to communicate with you about your account,
changes in our policies or other service matters, and to otherwise manage our
relationships with our users.
- To market products and services from Geeker
and Affiliates, and our and their business partners, to optimize marketing
campaigns, and to analyze their effectiveness, distribution and reach.
- To develop new products and services.
- To administer contests, promotions or
- To detect, investigate and address
technical issues, security incidents, fraudulent transactions, abuse,
violations of our agreements and policies, and illegal activities.
- To comply with our legal obligations and
- To create aggregated or de-identified
- To carry out certain short-term
activities and other reasonable internal purposes related to the Platform,
the products or services you purchase through the Platform or your ongoing
relationship with us.
- To perform other business purposes
described at the time the information is collected or as otherwise set
forth in applicable data privacy laws.
Geeker will not collect additional
categories of personal information or use the personal information we collect
for materially different, unrelated, or incompatible purposes without providing
How We Share
Except as described in this Privacy
Policy, we do not sell or rent your personal information to any third party. If
we share your personal information, we do so only as follows:
We share information with Affiliates
for marketing purposes, to allow them to improve their products and services (such
as confirming or supplementing information they have about a person or to
classify a person as a candidate for a particular product or service), in
connection with the data, technical, legal, accounting, and other services
shared between Affiliates, and for other internal business purposes. Affiliates
information received from Geeker and will use that personal information only as
Providing Services to Geeker
We share information with third-party
vendors, consultants, and other service providers that are providing business services
to Geeker. For instance, we may share information about you with a third-party
service provider that hosts the Platform, provides call center or other
customer service, processes payments, sends out emails, serves ads to you on
the Platform or on a third-party platform, or monitors or analyzes Platform
data. Such companies will have access to personal information only as necessary
to carry out their work and are prohibited from using it for any other purpose.
We share your personal information
when you direct us to do something that requires its disclosure or when you
otherwise provide your consent. For example, if you request or inquire about Tech
Services through the Platform, we may provide your personal information to Service
Providers and the Service Provider’s information to you.
We share your personal information in
connection with our products and services offered to you in conjunction with
our partners or in connection with partner programs or promotions. If you
request, access or use our Platform services through our partners (which could
be an Affiliate or a third party) or if you request, access or use their services
through our Platform, both Geeker and the partner may receive your personal
information. For example, if you sign up with Geeker, request Platform access or
consent to receive communications from Geeker through a partner-promoted or
co-branded website or within a partner’s store, Geeker and that partner may
share your personal information with each other. We may also disclose your
personal information to partners if you participate in their promotion offered
through us or you purchase or request information about a partner’s products or
services from us. For example, if we offer a discount on a partner product or
service through a marketing email or a website link, we may disclose to the
partner personal information about our users who contact us or visit the
partner’s website or their users who visit our website.
With your express consent, we may also
share your personal information with third parties to market their products or
services to you directly and otherwise for marketing and promotional purposes.
Whom You Have an Existing Relationship
If you are already a customer of or
otherwise have a direct relationship with a business partner of Geeker or a Geeker
Affiliate (an “Existing Relationship Company”), we may disclose information
about you to that Existing Relationship Company. If you are a match to a
customer on the Existing Relationship Company customer list, we may provide the
Existing Relationship Customer with information such as the target marketing groups
or segments you belong to (such as PC or Macintosh user) and demographic
information about you (such as estimated household income or technology budget),
so that the Existing Relationship Company can provide you with more relevant
advertising, products and services. We will not give the Existing Relationship
Company your contact information, your unique personal identifiers, or your
unique financial information unless for another purpose permitted in this
some or all of that information (because of your existing relationship with
them) and they will be able to link you with the other information about you
that we provide to them.
When you sign up for and participate
in a contest or sweepstakes, we may publicly disclose the name, city and state
Laws and Policies; Protection of Rights
We may disclose your personal
information if we believe disclosure is necessary to comply with any applicable
law, regulation, or legal process, to cooperate with government or law
enforcement, or to avoid legal liability; to resolve complaints or disputes; to
investigate and resolve technical issues, security incidents, fraud, abuse, and
illegal activities; if we believe your actions are inconsistent with the spirit
or language of our user agreements or policies; or to protect the rights,
reputation, safety and property of Geeker or others.
We may disclose personal information in
connection with, or during negotiations of, any merger, sale of company assets,
financing, or acquisition of all or a portion of our business or in a
bankruptcy, liquidation, dissolution or similar transaction. In the event that
we or all of our assets are acquired in such a transaction, our collected
information would be one of the transferred assets.
We do not consider the business
information of Service Providers to be personal information. Accordingly, we
may share Service Providers’ business names, owner/proprietor names, business
contact information and other information with third parties for any purpose.
We take reasonable measures, including
administrative, technical, and physical safeguards, to restrict access to your
personal information and help protect it from loss, theft, misuse, and
unauthorized access, disclosure, alteration, and destruction.
Websites or Services
The Geeker website may contain links
to other third-party websites and services, either directly or through
advertisements on Geeker’s website. Geeker is not responsible for the content
or privacy practices of websites operated by third parties, including our
advertising partners and networks. We encourage you to review the privacy policies
of third-party websites and services before providing any information to them.
You may access, update and correct
your online account information at any time by logging into your online account
and updating your preferences. If you wish to delete your online account,
please email us at [email protected]. Please note that, even if your
account is deleted, information that you chose to provide in a public area of
the Platform (such as reviews) will remain visible to the public and may remain
in the accounts of or be otherwise retained by users, Service Providers and
other third parties with whom such information has been shared, and we may
retain your information as required by law or for legitimate business purposes.
We may also retain cached or archived copies of your information.
You may also request to access
information or to update or correct inaccurate information by emailing us at [email protected].
Most web browsers are set to accept
cookies by default. If you prefer, you can usually choose to set your browser
to remove or reject browser cookies. Please note that if you choose to remove
or reject cookies, this could affect the availability and functionality of the Platform.
To opt out of being tracked by Google
Analytics when using our web-based services, visit
Receiving promotional calls, text
(SMS) messages, emails and direct mail from Geeker is completely voluntary, and
you may opt out at any time. To opt out of promotional communications from Geeker,
you can contact Geeker customer service at (800) 371 4497 or email [email protected].
You can also opt out of receiving promotional emails by clicking the
unsubscribe link in the email, and you can opt out of promotional text (SMS)
messages by texting STOP. You may receive a final email or text message
confirming your opt-out. Message and data rates may apply. Please allow up to
10 business days to process any opt-out request.
Please note that even if you opt out,
we may still send you non-promotional communications, such as emails about site
outages, your online account or service requests that you have submitted.
To opt out from receiving promotional
communications from an Affiliate or other third party, or to make requests
regarding your personal information or other information held by them, you
should contact them directly.
Children and Our Platform
Our Platform is not directed to
children, and you may not use our Platform if you are under the age of 18. If
we learn that we have collected personal information of a child under 18, we
will make commercially reasonable efforts to delete such information from our
Geeker retains personal information as
long as it is needed for business or legal purposes.
Visitors Residing Outside the United States
Geeker’s website and services are
laws of the United States of America and the State of New York, without regard
to conflict of law principles. If you reside outside of the United States, you
are responsible for complying with local laws in connection with your use of
the Platform, and you consent to the collection, transfer, storage, and use of
your personal information in the United States in accordance with this Privacy
The laws governing processing of
personal information vary depending on the jurisdiction in which you reside. To
the extent the laws of your jurisdiction are more restrictive than the terms of
laws to the extent those laws are applicable to Geeker’s activities or your
For Nevada Residents
Nevada law, certain Nevada consumers may opt out of the sale of “personally
identifiable information” for monetary consideration to a person for that
person to license or sell such information to additional persons. “Personally
identifiable information” includes first and last name, address, email address,
phone number, Social Security Number, or an identifier that allows a specific
person to be contacted either physically or online.
We do not engage in such activity, and
we do not believe that our activities presently subject us to that provision of
Nevada law; however, if you are a Nevada resident who has registered for an
account on the Platform, you may submit a request to opt out of any potential
future sales under Nevada law by send an email to [email protected].
Please note we will take reasonable steps to verify your identity and the
authenticity of the request. Once verified, we will maintain your request in
the event our practices change.
Information or Assistance
Please address comments or questions
6 Melnick Dr, Unit 107
Monsey, NY 10952