“Save for Later” for Technician Onboarding [GEEK-1550] Feature: Technicians can now skip certain onboarding steps and set up details later using the Save for Later button. Before there was a button that showed a popup saying “It was saved for later” but did not allow you to move forward with the flow (See image). We’re …
9 AM to 9 PM Messaging Update [GEEK-1519] Description: A new message has been added for users attempting to schedule or request immediate assistance outside of office hours (9 AM to 9 PM). This message will inform users that wait times may be longer when requests are made outside these hours. Customer OS Detection in …
Business Subscriptions – Rollover Minutes: New Feature: Unused subscription minutes will now roll over to the next month, with a cap of 3 months’ worth of minutes. Cancellation Impact: As of now, if a subscription is canceled, remaining minutes are immediately dropped. An upcoming fix will ensure that canceled subscriptions keep their remaining minutes until …
[Bugfix] Customer-Technician Account Loop: Issue: When a user tried to sign in as a customer using an email already associated with a technician account, they were kicked out to the login page. Fix: A warning message now appears, preventing this from happening by notifying the user upfront that the email is already linked to a …
Feature Update: Use Subscription Minutes for Projects (GKF-1498) Improvement: Business accounts that receive minutes on a monthly basis can now use these minutes for projects in addition to short-term jobs. Details: Subscription minutes will only be deducted for projects if the business account has more than 30 minutes available. If less than 30 minutes are available, …
Landing Page Update: We’ve made an adjustment to the “How it works” button on the landing page: Image 1: Clicking the “How it works” button will open the YouTube video as usual. Image 2: At the bottom of the YouTube video, there is now a link. Image 3: This link will open a popup with …
Hotfix Description: Issue: The upsell offering a 20% discount on the feedback page was not being applied to the current job as intended but was instead being applied to the next job. Fix: The copy text was updated to reflect the correct application of the discount. The message now reads: “You could have saved ‘X’. …
New Implementations “Post with Same Technician” Option: This feature now functions correctly, allowing customers to easily request the same technician for follow-up jobs without issues. Technician Availability & Timestamps: The technician dropdown on the “problem description” page now accurately calculates and displays the last-seen timestamps for technicians, giving customers a clearer view of when a …
New Implementations See here items 1 to 3 (Loom Recording) Upselling for Individuals: Customers now see the correct potential subscription costs in the upsell banner, ensuring they are fully informed about savings when subscribing to Geeker Member. The banner now spans the entire feedback page, as expected, offering a seamless visual experience for users. “Post …