Customer Support

[CS] V3.8.71

Improvements & Copy Fixes: ✅ Clearer Job SMS Notifications (GK2-142) – SMS now correctly says “your [category] job” instead of “job of.” For “Other Issues,” it will now say “Other issues/not sure” instead of “undefined.” ✅ Dashboard Copy Update (GK2-157) – The “Completed and Declined Jobs” section now simply says “Completed Jobs” for a cleaner …

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[CS] V2.7.70 Hotfix

Improvements and Fixes Job Posting Flow Fix Resolved an issue where the job posting process could get stuck loading. Improved error handling to provide user-friendly messages and ensure the spinner resets properly in all scenarios. Added additional checks to prevent issues with subscriptions and ensure smooth functionality. Payment Processing Fix Fixed an issue where the …

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[CS] Release V2.8.69

V2.8.69 New Features Turn Off Notifications for Inactive Technicians (GK2-28): Technicians who have not accepted a job in the last three months will no longer receive job notifications. This ensures only active technicians are notified, improving efficiency. Bug Fixes Persistent “Call Your Geek” Popup Resolved (GK2-33): Fixed an issue where the “Call Your Geek” popup …

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[CS] Release V1.7.66

New Features: “100% Satisfaction Guaranteed” Text Block [GK2-30]: Added a reassurance text block to the Credit Card Prompt for Co-Branding Partner Customers. Included the same text block on the Payment Method Update page in Settings. Weekend Job Posting and Scheduling [GK2-19]: Weekend job posting and scheduling are now enabled! Informational messages are displayed to let …

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[CS] Release V1.7.61

Fixes: Co-Branding Subscription Prices [GK-1771]: Resolved an issue where discounted prices for co-branded subscriptions were incorrectly removed. Regular prices are now displayed as intended. Random Charges for APEX Subscription Users [GK-1773]: Fixed unintended charges for APEX users linked to Project job types. APEX subscribers are no longer charged for PAYG or Project jobs, aligning with …

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[CS] Release V1.7.60

Improvements: Email Verification Enhancement [GKF-1535]: [Video: Email Verification] The email verification banner now remains visible after a verification email is sent. It displays the message: “Verification email sent! Please check your inbox and click ‘Verify Email’ to complete the process.” The banner only disappears once the email is successfully verified. We’ve also begun exploring ways …

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[CS] Release V1.4.53

New Functionality: Confusing Remote Popup (GEEK-1583): Added clarifications to the remote popup where customers input a number, providing better context and reducing confusion. Expect further UX refinements in upcoming releases. (See video “Learn More” Addition). Improvements: Schedule Instead Copy Fix (GEEK-1582): Adjusted the text block in the schedule flow to make it clearer and easier …

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