Customer Support

New Functionality: Microsoft SSO (GEEK-1565): Single Sign-On with Microsoft is now fully implemented, making logging in easier and faster for users. ( Microsoft SSO Video Link ) Improvements: Banner Update (GEEK-1585): The homepage banner now reads: “Become a GEEKER MEMBER and save on every job + more! Click for Details” for better clarity and engagement. […]

New Functionality: Confusing Remote Popup (GEEK-1583): Added clarifications to the remote popup where customers input a number, providing better context and reducing confusion. Expect further UX refinements in upcoming releases. (See video “Learn More” Addition). Improvements: Schedule Instead Copy Fix (GEEK-1582): Adjusted the text block in the schedule flow to make it clearer and easier

Shabbat Updates 🕯️🕯️ This release focuses on improving the platform’s functionality and user experience during Shabbat periods: Job Posting Flow Fix: Resolved an issue allowing users to post jobs during Shabbat if they switched from ASAP to scheduled jobs mid-process. Dashboard Banner Improvements: The Shabbat notification banner now remains fixed while scrolling and includes an

Updated Email Designs (GEEK-1578) Two key email templates have been redesigned to reflect Geeker’s updated branding, providing a modern and consistent look. These emails are now fully responsive and tested across major devices and email clients. Customer Notification: Technician Assigned (GEEK-1573) Customers will now receive email/SMS notifications as soon as a Geek is assigned to

New Feature: Technician Alert for Job-to-Project Conversion (GEEK-1563) Technicians will now get a pop-up reminder as they near the one-hour mark to consider converting jobs into projects for better tracking and billing. Fixes: Consistency in Satisfaction Guarantee Messaging (GEEK-1576) The “100% Satisfaction Guaranteed” text on the credit card page now matches the home page copy. The

Key Updates: Improved “What Do You Need Help With?” Screen (GEEK-1569) We’ve made multiple UI and copy adjustments for better clarity and usability: Simplified OS labels: “Android” is now “Chromebook/Android,” and “MacOS” is simply “Mac.” Added a subtle OS indicator below the details box: e.g., “I’m using Windows OS (change)” (where only “change” is clickable).

Key Updates: Improved Subscription Handling for Businesses (GKF-1518) Business subscriptions now remain active until the end of the billing month, even if canceled mid-month. If a new subscription is purchased within the same month, additional minutes are credited immediately, and the billing cycle resets to the new purchase date. Refunds for Unsuccessful Project Work (GKF-1517)

Release Notes: V1.3.27 – Hotfixes XLSM File Attachments Fixed (GEEK-1555) Technicians can now successfully attach XLSM files to jobs. This resolves previous issues where XLSM attachments were not functioning correctly. Enhanced Data Sync with Klaviyo (GEEK-1562) We’ve expanded the data sent to Klaviyo to improve customer insights and segmentation. In addition to Name, Last Name,

Release Versioning Display (GKF-1520) The current release version is now shown on the bottom left of the login and dashboard screens. Please include this version when reporting any issues to help us track and resolve defects efficiently. Technician Notification for Time Estimates (GEEK-1527) When a job reaches the estimated average time, technicians will now receive

Improved Security for API Access [GEEK-1559] Our APIs are now restricted to Geeker’s own domains, enhancing security and preventing access from unauthorized sites. OS Selection for Jobs [GEEK-1548] When posting a new job, customers now see a dropdown to select their operating system (OS) to provide technicians with helpful context. The system will try to